Frequently Asked Questions

Everything you need to know about shopping with Omaze UK.

How long does shipping take within the UK?

Standard UK delivery typically takes 3-5 business days. We also offer an Express Shipping option which ensures your order arrives within 1-2 business days if placed before 2 PM.

What is your return policy for fashion items?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. Please use our online portal to generate a prepaid return label.

How do I know which size will fit me best?

Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer Klarna for buy-now-pay-later options.

Are your materials sustainably sourced?

Omaze UK is committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

Can I track my order once it has been shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow your parcel's journey in real-time.